FAQ

Got questions? We've got answers!

Shop PPD Merchandise, Design Center Orders & Screen Printing Services:

Your purchased items are printed in house and made on demand just for you! Our processing time for  most orders 5-10 business days before it’s sent out for delivery.

Our standard shipping method is USPS 1st Class Mail: delivery time is 2-3 business days, shipping from California. Additional shipping options are available at check out for even speedier shipping. Tracking information is provided with all shipping options so you will know where your order is throughout it’s journey to your door.



Digital Designs:

Once your payment is processed, you will immediately receive an instant download link. You can also download your purchases from your confirmation emails or your Peculiar People Designs account. No physical product will be mailed or shipped to you.

FAST & FREE for domestic orders $75 or more!  
For orders under $75, shipping is calculated by weight at checkout. 

Yes! All orders that are shipped outside of the USA are calculated by weight at checkout.

Our standard shipping method is USPS First Class Package International, with more shipping options available for faster delivery. Please note, tracking information is not available for international shipping.

Our system only allows one coupon to be used at a time.

Shop PPD Merchandise:


Cancellations:


Changed your mind? Let us know within 24 hours of purchase and you’ll receive a full refund via your payment method. After 24 hours, you’ll receive a full refund, minus a $5 restocking fee per item cancelled.



We gladly offer hassle free exchanges within 14 days of the delivery confirmation date, because we understand; buying clothing online can be tricky! Here’s how it works:




Exchanges:

  1. Let us know within 14 days of your delivery confirmation date what item(s) you’ll be returning. Any returned items must be unworn, unwashed, and in their original condition with any original tags attached.
  2. We’ll text or email you a free USPS return label with tracking.
  3. Once we receive the item(s) you will then be issued either your desired exchange or store credit, minus the original shipping charges which are non-refundable. Any remaining balance will then be either refunded or charged accordingly.


- For each original order, there is a maximum of two separate exchanges allowed.


Returns:


Can’t find something that works for you? We’re just as disappointed as you are! If you would spare a moment, we’d love your input on how we could better our products to suit your needs. But in the meantime, returns are easy!

  1. Let us know within 14 days of the delivery confirmation date what item(s) you’ll be returning. Any returned items must be unworn, unwashed, and in their original condition with any original tags attached.
  2. We’ll text or email you a USPS return label with tracking.
  3. Once we receive the item(s) we’ll refund your payment method, minus the cost of return shipping and a $5 restocking fee per item purchased.


Please note that all Sale | Final Sale | Scripture Surprise | Gift With Purchase | Custom Printed | Design Center items are FINAL SALE and are not eligible for returns or exchanges.



Start the Process

Each of our shirt styles runs a little differently in size. We carry a few different brands and, even within the same brand, sizing can differ between styles.

Therefore, be aware that our clothes may not run in size like the clothes you normally wear. For a perfect fit, please refer to the measuring guide and size charts, conveniently located on all our product listings.

It’s easy! For t-shirts, use a t-shirt, and for hoodies, use a hoodie. Then use this easy method:

  1. Lay a tee or sweatshirt that you like the fit of on a flat surface and smooth it out.
  2. Measure Width: across the chest, one inch below the junction of the sleeve.
  3. Measure Length: from the highest point of the shoulder to the hemline.
  4. Compare those measurements to the size chart.


Measure two t-shirts or sweatshirts for the most accurate results

Digital Design FAQ

Before purchasing, please research what types of files (if any) your particular cutting machine software is compatible with. If you are unsure, we recommend contacting the manufacturer's customer service and asking about your program's capabilities.

To open and use an SVG file, your software must be upgraded to the Silhouette Designer Edition. If you are able, you might also be able to open the DXF file in Silhouette Studio.

To open DXF files:

1. Click on the File tab.

2. Click on Open.

3. In the Files of type list, click AutoCAD Drawing (*.dwg; *.dxf).

4. Browse to the file and click Open.

Please research your machine's software and/or contact the manufacturer in order to know what files are compatible with your software and machine and how to cut the files.

Cricut Design Space allows you to upload and use SVG files.

1. Upload your chosen SVG file into Design Space. The layers will automatically be separated based on the colors of the SVG Design.

2. From there you can assign and cut your layers based on your chosen colors.

Please research your machine's software and/or contact the manufacturer in order to know what files are compatible with your software and machine and how to cut the files.

Yes! Peculiar People Designs wants you to have the quickest and easiest cutting and application experience possible with our files.

This means that our files are grouped by color, exactly as shown in the listing photos. If the listing photo shows four separate colors, your file will be pre-grouped into four sections! If a gradient or pattern is used in a design, it is considered a single color, therefore all elements within the gradient or pattern will be pre-grouped together.

Yes! All of our files include a Commercial License for Small Business Use only.

  • Use any files purchased on our website for both personal and commercial use.
  • You are allowed to use the files as is, or modify them, to create physical products for personal use or for sale.
  • You may upload our original designs or your modified versions of our designs to Peculiar People Designs in order to request for quote for our printing services.

 

NOTE: This is limited to products with no existing trademarks relating to the purchased designs. It’s highly advisable to research your text and design trademarks. For example, if there is a current trademark valid specifically on shirts that say “Good Vibes Only”, it is not recommended to use a “Good Vibes Only” design from Peculiar People Designs on your shirts to sell for profit. In the event of a dispute over your products and the trademark holder, Peculiar People Designs will not be held responsible, as we do not delegate which products the purchaser uses the purchased design on.


All of our files include a Commercial License for Small Business Use.
 

With this license you are NOT allowed to:

  • make our images available for digital download, resell, share or redistribute them as is or modified, in digital form.
  • You may not upload our files, or elements from them, onto any “print-on-demand” web sites other than Peculiar People Designs (that would be considered sharing the file). If you need printing services for our original designs or your modified versions, please submit a request for quote.

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